A Literature Review on Factors Influencing Intention to Adopt E-wallet

Joeyann Wong Chooi Yann, Mitra Saeedi and Fatemeh Meskaran

The adoption of e-wallet is gaining importance in the development of a country. The high adoption rate of the e-wallet could positively influence a country by stimulating the economy. The convenience gained from the use of e-wallet promotes trading in the market. More importantly, it can prevent illicit activities with proper transaction record which contribute to the development of the country. Nevertheless, the adoption rate remains low and this has inspired scholars to study the factors influencing the intention to adopt e-wallet. There are different researches carried out to analyze the factors influencing the adoption of e-wallet. Among the researches, TAM, UTAUT, and UTAUT2 are the popular models used by most scholars in studying the determinants of e-wallet adoption. Hence, the dissemination of findings would cause a problem for those who wish to analyze this topic. This article provides a comprehensive literature review of the factors affecting the intention to adopt e-wallet. A systematic literature review method is utilized to provide comparison and reliable discussion. Effort expectancy, performance expectancy, social influence, facilitating condition, hedonic motivation, perceived value, and habit have been identified to be important factors in the intention to adopt e-wallet in most of the studies; however, there are mixed results found for all the stated factors because of different research targeted location, model, and methodology used.Mixed outcomes of the literature would be also due to the introduction stage of e-wallet. These factors are perceived to have a high significance in determining consumers’ intention to adopt e-wallet.

Volume 11 | 11-Special Issue

Pages: 895-903

DOI: 10.5373/JARDCS/V11SP11/20193113