Relationship between E-Management and Excellence of Government Performance Applied Research on Al-Aflaj Traffic Authority, in Kingdom of Saudi Arabia (K.S.A)

Dr. Hassabelrasul Yousuf AL Tom Shihabeldeen

The present research problem can be summarized in the following question "To what extent can service quality contribute to operationalization of E-management and excellence of government performance within Al- Aflaj traffic authority, K.S.A." Moreover, the study seeks to determine the relationship nature between service quality on one hand, and both E-management and excellence of government performance on the other, through testing the proposed model to reach a number of results, and recommendations that may benefit officials within Al- Aflaj traffic Authority, K.S.A. To this end, the researcher used the descriptive methodology, interpreting the existing condition of the examined issue, dimensions, along with conducting analysis and interpretation of such issue. In addition, the researcher used the questionnaire methodology in the field study with a sample comprised of 137 items. Results of the study indicate that there is a significant effect of E-management on service quality within Al-Aflaj Traffic Authority. The former has a significant effect on excellence of government performance within Al-Aflaj Traffic Authority. Some recommendations made by the present research include: the establishment of an entity concerned mainly with up to date technology enacted in E-management, benefit from similar endeavors undertaken by other countries, notwithstanding cultural differences, develop knowledge skills and potential of staff by way of skills and potential of staff by way of training to ensure the presence of high caliber employees within job activities for greater levels of performance under the umbrella of E-management.

Volume 12 | 03-Special Issue

Pages: 1527-1539

DOI: 10.5373/JARDCS/V12SP3/20201407