In the modern world, especially in service companies began to recognize increasingly advanced technology to facilitate the activities carried out. By utilizing computer technology in service companies, especially tax consulting services, it will facilitate monitoring activities carried out by superiors or leaders, such as being able to monitor work processes that are in progress or that have been completed. Current technological advancements require companies to switch from manual to digital. Without using computerized monitoring the monitoring activities do not run optimally, for example such as the process of processing financial statements that are not well recorded, monitoring data sent by clients is not stored centrally and monitoring consulting activities undertaken by clients related to work outside the financial statements are not well recorded. A computerized system can help superiors or company leaders in monitoring data sent by clients, monitoring consulting activities related to work outside of financial statements, and also monitoring related to financial report work. By using the E-CRM method, this computerized monitoring can not only be done by the company. Where the client can monitor any work processes that are in progress or that have been completed either outside the financial statements or work related to financial statements.
Volume 11 | 08-Special Issue
Pages: 2419-2428