A Preliminary Review of Cost Factors for Software Testing Outsourcing Project

Fatin Filzahti Ismail,Rozilawati Razali,Zulkefli Mansor

In the last decade, testing outsourcing is gradually an expanding trend in the software industry. Testing outsourcing has perpetually shifted the businesses’ focus not only nationally, but attentively by the global markets. In particular, the alternative allows for many financial advantages such as the access of highly qualified resources at a lower cost and the shortening of project duration due to the 24/7 around the clock work shift across the globe. However, as testing outsourcing is opted as an economic preference, it also carries several detriments to the practice. Testing outsourcing projects are often identified with the adverse outcome in term of the project cost. The involving organisations need to bear significant cost deviation from the expected cost budgeted previously. The paradox between the costing and the expected benefits lifts the concern for an attempt to gather the cost that are associated in testing outsourcing project. This paper aims to address this concern by identifying the cost factors by reviewing the existing literature related to the testing of outsourcing project-context. The analysis is conducted using the content analysis method. Based on the analysis, there are four cost factors that have been identified namely the Project Characteristics, Environment, People and Organisation. Each factor contains several cost elements pertaining to its classification. By identifying the cost factors according to the testing outsourcing project’s perspective, it is believed to improve

Volume 11 | 08-Special Issue

Pages: 1096-1104