The Effect of Software Features’ Perceived Importance on the Observed Performance of Software Product Qualities

Azham Hussain,Palaniappan Shamala,Emmanuel O.C. Mkpojiogu

Software products have quality features that positively improve their performance and other related qualities. The performance of these qualities with regard to how users, clients and customers are satisfied and comfortable, defines the overall observed software product’s quality. This paper attempts to ascertain the effect of perceived importance of software features on the perception of users or consumers about the performance of the qualities of yet to be developed or proposed software products. The study’s data was elicited via a voice of customer survey conducted at the main campus of UUM, the Universiti Utara Malaysia. Fifty (50) participants were conscripted for the study. The outcome of the study showed a significantly positive association between the perceived importance of software features and the perception of users about the performance of quality components of proposed software products. The observed importance of a product feature significantly influences the users’ perception of the performance of the features of the software products (especially when the features are included in the design and development of the product).

Volume 11 | 08-Special Issue

Pages: 1076-1082