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A Taxonomy of Frustration Factors in UXD Practice: Experiences from a UXD Community of Practice


Azham Hussain,Emmanuel O.C. Mkpojiogu,Idyawati Hussein
Abstract

A survey was conducted among a community of practice for user experience design (UXD) in Malaysia with instrument consisting of open ended questions. The study elicited the frustration factors that are constraints to the practice of UXD in Malaysia. These factors were classified as taxonomies using grounded theory approach. The result revealed the following classification of frustration factors: knowledge, skills, motivation, awareness, communication, attitude, resources, organization, culture and time.

Volume 11 | 05-Special Issue

Pages: 1479-1486