E-Arbitration in Islamic Banking Disputes: More Justice to Consumer?

Mohamad Fateh Labanieh, Mohammad Azam Hussain and Nazli Mahdzir

The court system and arbitration are two significant forums to settle Islamic banking disputes brought before them. However, Islamic financial customers still do not prefer the use of arbitration. The question arises, to what extent the existing arbitration system can bring justice to the customer. This study found that the Malaysian arbitration framework is facing several challenges which might bring injustice to cunsumer. This article tries to suggest the use of e-arbitration in order to overcome the current challenges and strengthen access to justice to the Islamic financial customers.

Volume 11 | 05-Special Issue

Pages: 684-691