The worldwide implementation of Information and Communication Technologies has helped the development of e-government systems. Indonesia as one of the largest countries in Asia has made the development of e-government system a priority. However, developing such system in Indonesia has been a challenge. This study aims to investigate the factors that may affect the adoption rate of e-government services among Indonesian citizens. Based on Technology Acceptance Model (TAM), this study added several other factors that may affect intention to use, namely Perceived Risk, Social Influence, and Trust. The survey respondents consist of enrolled students in several universities in Indonesia (N=472). Structural Equation Modeling (SEM) was used to test the conceptual model. The findings of this study is consistent to the original TAM study, and also identify Perceived Risk as an important factor. Perceived Risk is both directly associated to Intention to Use, and acts as a mediator between Perceived Ease of Use and Intention to Use. Therefore, the study gave an important background for policy makers and government officials to improve the existing system. From the human-computer interaction perspective, it is apparent that UI/UX designers need to consider user perception of risk when developing and promoting any new technology, especially for wide public.
Volume 12 | 06-Special Issue
Pages: 125-131
DOI: 10.5373/JARDCS/V12SP6/SP20201015